年度	2001
全部作者	杨千,Tzu-Jeng Deng, Charng-Horng Hsieh, Chyan Yang, and Her-Jiun Sheu
论文名称	“A Conceptual Framework for Improving Fire Fighting Service Quality of a Public Fire Department,”
期刊名称	International Journal of Public Administration, Marcel Dekker
卷数	24
期数	4
页码	405-422